FAQ
Welcome to Fitness Freedom! Whether you're here to train harder, move better, or shop smarter, we're here to help. Below are answers to the questions we hear most.
1. What is FITNESS FREEDOM?
Fitness Freedom is your destination for quality sport and fitness gear — from performance wear and training accessories to durable, high-impact essentials. We believe in movement without limits and gear that helps you get there.
2. How do I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. Our secure payment gateway accepts major credit cards, debit cards, and online payment services.
3. How long does shipping take?
Orders typically arrive within 7–12 business days after processing. We process orders within 1–3 business days, and you’ll receive a tracking number once your order ships.
4. Where do you ship?
We ship worldwide! Shipping times and rates vary by region and are calculated at checkout. Please note that international orders may be subject to local duties or customs fees.
5. Do you offer returns or exchanges?
Yes! We accept returns or exchanges within 14 days of delivery. Items must be unused, in their original packaging, and in resellable condition. To start a return, just contact our support team.
6. What if I received a damaged or wrong item?
We’re sorry! Please contact us within 48 hours of receiving your order. Send your order number and a photo of the item to [your email], and we’ll take care of it immediately.
7. What sizes do your products come in?
Sizes vary by product. Each product page includes a sizing guide to help you choose the best fit. If you're between sizes or unsure, feel free to contact us for personalized advice.
8. How can I track my order?
Once your order ships, you’ll get an email with a tracking link. You can check your delivery status anytime using that link.
9. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive offers, new product drops, and seasonal sales.
10. How can I contact Fitness Freedom?
We're here to help. You can reach our customer support team at [your email address], or via the Contact Us page on our website. We aim to respond within 24–48 hours.